Frequently Asked Questions
answer any queries you may have regarding the LagosLocation.com service.
If you have a suggested question you would like to see on this page please
email us at info@lagoslocation.com
2. Do I get charged a booking fee?
3. Why do I need to make an initial commitment payment after booking?
4. Is there a difference in booking by telephone?
5. Do I pay LagosLocation.com or the hotel for the room?
6. What is guaranteed hotel room reservation?
7. When will my booking
be confirmed?
8. Do I get a confirmation directly from the
hotel for my hotel booking?
9. What happens if I make a reservation directly
with the hotel?
10. I've not received my email confirmation, what
should I do?
11. Can I cancel or amend my booking?
12.
How do I leave a review?
Why
should I book my hotel through LagosLocation.com?
To find a good hotel at the best price in
Lagos using the traditional method is usually difficult, you would
probably need to ask your friends, colleagues, neighbours, etc. You may eventually come up with a list
of several hotels across Lagos, however, you are still stuck with the stress of manually calling each hotel
one after the other to get their prices and compare. This would definitely cost you alot on phone cost, time
and effort.
LagosLocation.com brings hundreds of these hotels and their prices
into one single portal to give you
the benefit of price comparison. This offering ranges from budget to
luxury five star hotels with regular
savings off the normal room rate for a variety of independent and
branded hotels in Lagos.
Whether you travel to Lagos on business, or want a family friendly
hotel room or a couple in need of a
romantic getaway in a cosy guest house or Hotel anywhere in Lagos,
LagosLocation.com gives you
access to a huge range of hotels, the best hotel deals and
cheapdiscount hotel prices across Lagos
that would suit your needs. Let LagosLocation.com do all the dull
and boring work of checking
several hotel offerings in its database one by one for you and you
take the glory.
Do I get charged a booking fee?
Unless otherwise stated in the room description (for example in case of Special Deals, Hot Deals,
Advanced bookings etc.), you are required to make an upfront payment representing a percentage of the
total hotel room booking cost. The value of this commitment fee varies depending on the cost of the hotel
room you are booking and the number of days you wish to stay in the hotel The exact amount would be
worked out and included in the copy of the reservation acknowledgement email that would be sent
to your email address.
This commitment fee is mandatory as it helps us to identify committed and serious users
This fee must reach us within 24hours of your making the reservation to confirm your hotel room otherwise
your booking would be automatically deleted
without being processed.
The value of the commitment fee would be deducted from the advertised total hotel
room cost. The balance is
expected to be paid directly at the hotel during the check-in procedure. Unless otherwise stated on the webpage,
your account must be settled t the hotel in cash, with your ATM card, debit or credit card, provided the ATM,
debit or credit card type is accepted by the hotel. (info@lagoslocation.com)
Do I pay
LagosLocation.com or the Hotel for the cost of the hotel room?
You will only need to pay LagosLocation.com the initial commitment
fee representing a specific percentage of the
total hotel cost per day to confirm the hotel room reservation.
Most of the hotels featured on the site require that you pay the
balance in full either on arrival or departure.
Each hotel's individual
cancellation policy will inform you whether they require a deposit
or full pre-payment.
The commitment fee is to secure your booking and it tells us that you are really committed to booking the
hotel room. If this commitment payment is not received in LagosLocation.com's account at least 48hours after
booking the room, then we cannot guarantee that room would be available again to you.
Is there a difference in booking
by telephone?
No. If the hotel
you've chosen is available, then online is the quickest method and
the most efficient way to book
your room Any special requests you make online are sent to the hotel directly but cannot be guaranteed. If you
have any
additional questions or specific requests you will find our call
centre to be most efficient. All the
prices you see on are the same online as they are over the phone;
you simply pay for the phone call.
Do I get a confirmation directly from the hotel for my hotel
booking?
All reservations made
through LagosLocation.com would be issued with a confirmation email
from
LagosLocation.com's team. The email would contain a subject detail
which is your booking reference with
LagosLocation.com, please use this subject detail in all
correspondence with LagosLocation.com
The hotel may also send a direct confirmation to your email address
to inform you that a room had been reserved for you.
You may also get an sms reminder 24hrs from LagosLocation.com before
your check-in
What happens if I make a reservation directly with the hotel?
1)
LagosLocation.com processes hundreds of hotel bookings every month. This represents tremendous mileage in hoteloccupancy rate across Lagos. This statistics is therefore used by LagosLocation.com to negotiate discounts from the
hotels in behalf of its users.
You may not get this amount of discounts by going directly to the hotel because your booking represents just a single
instance of transaction for the hotel whereas LagosLocation.com brings several guests to the hotels sometimes a
couple of times in a single month.
You could potentially enjoy massive discounts when you make your booking using LagosLocation.com.
2) Moreover, LagosLocation.com also ensures that all barrier to enjoying your stay at the hotel is completely removed.
This means that LagosLocation.com intervenes when its users experience any trouble enjoying their stay. Common
problems with hotel booking in Lagos include double booking, unjustified price increment, and bad services.
In some cases, LagosLocation.com had used its negotiating power to get FULL refund from hotels for its users when
it is established that they have been short-changed by the hotels.
By booking directly with the hotel, you'll lose the opportunity for a champion like LagosLocation to fight your cause
when things go wrong with your hotel booking.
It therefore pays to book your hotel using LagosLocation.com
I've not received my email confirmation from the hotel, what should
I do?
Don't worry, this
doesn't mean that there's a problem with your booking. If you
received a booking
confirmation from LagosLocation.com then you need to contact us so
that we can chase the hotel to
send your confirmation email.
You can call our customer service line on 08023924832 (Lagos) or +44
798 299 6752 (UK). Alternatively, you can
send us an email (our email address is: info@lagoslocation.com.)
Should you decide to call us, please
be informed that you may need to answer some security questions to
establish that you actually
made the reservation
What is guaranteed
room reservation?
This option ensures that you get a guaranteed room reserved for you
at the hotel when you book on
LagosLocation.com. A non-guaranteed room reservation does not
automatically guarantee that a
room will be waiting for you at the hotel after booking from
LagosLocation.com.
What does it take to
have a guaranteed room reservation?
The hotel requires that you make an upfront payment for at least one
night in advance.
Once the booking commitment fee is paid up, you would receive the
contact details of the hotel and
get instruction directly from the hotel management on how to make
payment for at least the first night.
Once the hotel receives the payment for the first night, then a room
is guaranteed for you at the hotel
even during the high season. Please note that the hotel has it's own
terms & conditions that apply including the
cancellation clause, so remember to ask them for it and read it
before making the payment.
Why do you need to pay
for at least one night for a guaranteed room reservation?
When a room is reserved for you, the hotel ensures that the room is
available, waiting for you to check
in even when other guests are interested in the same room for the
same period. In the event that
you do not show up, this automatically translates to double revenue
loss for the hotel. This is not
sustainable for any business especially in Nigeria.
What happens if I
decided to opt for non-guaranteed room reservation?
You will still have to pay the commitment fee, however by opting for
non-guaranteed
room reservation, then you run the risk of getting room at he hotel
only based on availability
during your check in.
When will my booking be confirmed?
Your booking would be confirmed after receiving your commitment fee. The booking confirmation would be in the form of an email
informing you that a room had been reserved for you.
Can I cancel or amend my
booking?
sent to you to info@lagoslocation.com with your reason(s) for the cancellation. Your chosen hotel will typically have its own
cancellation policy. Cancellations made within the time limit (which must not be less than 48 hours prior to date of arrival)
will receive a FULL refund of N500 (Five Hundred Naira) booking fee. Refund will be made generally within 48hours of receiving
the cancellation request. Refund will be by direct fund transfer to your bank account using the bank details you provided when you
paid the N500 to our bank account. The refund would be done generally within 48hours of receiving your cancellation email. Please
take into account that date of arrival starts at 0:00 AM (Nigerian Time). If you cancel beyond the cancellation deadline or do not
arrive at the hotel, then you forfeit the reservation fee N500.
To submit a review you must have booked through LagosLocation.com and stayed at the hotel. If you are a LagosLocation.com customer
you can submit a review through the automated review email. Upon booking you will be asked for a valid email address. We will use this
email address to invite you to
submit a review 48 hours after your departure date.